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Términos de Servicio

Última actualización: April 3, 2026

1. Acceptance of Terms

By registering for, accessing, or using the DabDash platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are registering on behalf of a business entity, you represent and warrant that you have full legal authority to bind that entity, and these Terms apply to both you and that entity. References to "you," "Vendor," or "Storefront Operator" include both the individual user and any entity on whose behalf access is obtained.

If you do not agree to these Terms in their entirety, you must not access or use the Service. These Terms supersede all prior agreements, representations, or understandings between you and Shadow Software LLC relating to the Service.

2. Description of Service

DabDash is a multi-tenant software-as-a-service (SaaS) platform that enables cannabis retailers ("Storefront Operators" or "Vendors") to operate branded online delivery storefronts. The Service includes:

  • A branded storefront on a DabDash subdomain (yourstore.dabdash.com) with optional custom domain support
  • Product catalog management with cannabis strain data integration
  • Interactive delivery zone mapping with polygon-based boundaries
  • Inventory management, mix & match pricing, coupons, and freebie thresholds
  • Cash-on-delivery order management and delivery slot scheduling
  • Customer accounts, loyalty points, and order history
  • Analytics dashboard, PDF invoices, and CSV exports

Platform Role — Technology Provider Only

Shadow Software LLC is a technology platform provider only. DabDash does not sell, purchase, distribute, handle, store, transport, or deliver cannabis or any other products. DabDash does not participate in, broker, or facilitate transactions between Vendors and their customers. All sales, purchases, deliveries, pricing decisions, inventory decisions, and customer interactions are conducted exclusively by the Vendor and are solely the Vendor's responsibility.

Nothing in these Terms or in the Service creates, or shall be construed to create, any agency, employment, partnership, joint venture, franchise, or fiduciary relationship between Shadow Software LLC and any Vendor. Shadow Software LLC does not direct, control, supervise, or monitor the day-to-day operations of any Vendor's business. Shadow Software LLC is not a co-operator, co-seller, or co-distributor of any Vendor's products or services.

Shadow Software LLC does not verify, audit, confirm, or guarantee the legality, accuracy, safety, or regulatory compliance of any Vendor's products, operations, licenses, or activities. The provision of software tools to a Vendor does not imply endorsement of, or responsibility for, that Vendor's business practices or legal compliance.

Business Classification

Shadow Software LLC operates exclusively as a software platform provider and advertising services company. For payment processing and underwriting purposes, the Company's merchant category codes are MCC 7372 (Prepackaged Software) for platform subscriptions and MCC 7311 (Advertising Services) for SEO MAX add-on subscriptions. The Company is not classified as, and does not operate as, a cannabis business, cannabis retailer, cannabis distributor, or cannabis marketplace under any applicable classification system.

3. Vendor Representations and Warranties

By using the Service, you continuously represent, warrant, and covenant to Shadow Software LLC that:

  1. You are legally authorized and licensed to operate a cannabis retail business in every jurisdiction in which you conduct business, including but not limited to all applicable city, county, state, provincial, and national laws and regulations.
  2. You hold, and will maintain throughout your use of the Service, all licenses, permits, approvals, registrations, and authorizations required by applicable law to operate your business, sell or distribute your products, and conduct any activity facilitated by the Service.
  3. Your use of the Service, and all activities conducted through your storefront, comply with all applicable local, state, federal, and international laws, statutes, regulations, ordinances, and governmental orders, including but not limited to cannabis regulations, age verification requirements, tax obligations, labeling requirements, advertising restrictions, and data protection laws.
  4. All products and services offered through your storefront are lawful for sale and delivery in each jurisdiction where you operate, and you have verified their legality independently.
  5. You are at least 21 years of age and have full legal capacity to enter into binding contracts.
  6. You will immediately cease using the Service — and will suspend or take offline your storefront — if, at any time, you are no longer in compliance with applicable laws or no longer hold required licenses or permits.
  7. All information you provide to Shadow Software LLC, including account registration data, is and will remain accurate, complete, and not misleading.
  8. You understand that cannabis may be illegal under federal law in the United States and potentially under the laws of other jurisdictions, and you have obtained independent legal advice regarding the lawfulness of your operations.

These representations and warranties are not limited to the date of account creation. They are ongoing obligations for the entire duration of your use of the Service. Breach of any representation or warranty in this Section constitutes a material breach of these Terms and grounds for immediate account termination.

4. Compliance Disclaimer

Shadow Software LLC expressly disclaims all responsibility for Vendor legal compliance. Specifically:

  • Shadow Software LLC does not provide legal advice of any kind. Nothing in the Service, these Terms, or any communications from Shadow Software LLC constitutes legal counsel.
  • Shadow Software LLC does not verify, confirm, or monitor whether any Vendor holds required licenses, permits, or authorizations.
  • Shadow Software LLC does not monitor, track, enforce, or guarantee any Vendor's compliance with any law, regulation, or governmental requirement in any jurisdiction.
  • Shadow Software LLC does not guarantee, represent, or warrant the legality of any Vendor's products, operations, or business activities in any jurisdiction.
  • Shadow Software LLC does not review Vendor product listings for regulatory compliance.
  • Shadow Software LLC has no obligation to investigate whether a Vendor's activities are lawful before, during, or after providing Services.

It is your sole and exclusive responsibility to obtain qualified legal advice regarding the legality of your operations in your jurisdiction. The availability of the Service does not imply that your use of it is lawful in your jurisdiction.

5. Eligibility

Storefront Operators must be at least 21 years of age. You are solely responsible for implementing and enforcing all age verification requirements applicable to your end-customers under the laws of your jurisdiction. Shadow Software LLC provides no age-verification tooling and assumes no responsibility for any Vendor's compliance with age-restricted sale requirements. DabDash may, without obligation, implement platform-level account restrictions for eligibility, but any such restrictions do not constitute legal compliance verification.

6. Account Registration

You must provide accurate, current, and complete information when registering your account, and you must keep that information updated throughout your use of the Service. Each account creates one storefront on a unique subdomain. You are solely responsible for maintaining the security and confidentiality of your account credentials. You must notify Shadow Software LLC immediately of any unauthorized access to or use of your account. Shadow Software LLC is not liable for any loss, damage, or harm resulting from unauthorized use of your account or your failure to maintain credential security.

7. Free Trial

New accounts receive a 14-day free trial with full access to all platform features. No credit card is required to start a trial. When the trial expires, dashboard access will be restricted and you will be prompted to subscribe. Your storefront will remain online during the trial period. All data created during the trial is preserved if you choose to subscribe. These Terms apply in full during the trial period.

8. Subscription Plans and Billing

After the free trial, continued access to the Service requires a paid monthly subscription:

  • DabDash Platform — $95/month. Includes all core storefront, inventory, order management, and analytics features.
  • SEO MAX Add-On — $66.99/month (requires Platform subscription). Includes one AI-generated webpage per week optimised to rank on Google, custom meta tags on products and categories, SEO health audits, meta tag editor, Schema.org controls, 301 redirect manager, and Google Search Console integration.

All subscriptions are billed monthly in advance via Stripe. There are no setup fees, no annual contracts, and no platform transaction fees. All fees are non-refundable except as required by applicable law. Shadow Software LLC reserves the right to change pricing upon 30 days' written notice to the email address on your account. If you cancel, your subscription remains active through the end of the current billing period. You remain responsible for all fees accrued prior to cancellation.

9. Storefront and Customer Data

Your storefront operates as a cash-on-delivery ordering system. Customers browse products, place orders, and pay your delivery driver directly — no online payment processing occurs through the platform for customer transactions.

You are the data controller for all customer data collected through your storefront, including customer names, addresses, phone numbers, and order history. You are solely responsible for complying with all applicable privacy and data protection laws in your jurisdiction, including obtaining any required consents and providing required disclosures to your customers. Shadow Software LLC processes this data on your behalf as a data processor only, in accordance with our Privacy Policy. Shadow Software LLC assumes no liability for your failure to comply with applicable privacy laws.

10. Custom Domains

The Platform plan includes custom domain support. You may point your own domain to your DabDash storefront via CNAME record. DabDash automatically provisions and renews SSL certificates for verified custom domains. You are solely responsible for maintaining your domain registration and DNS configuration. Shadow Software LLC is not responsible for any loss of service resulting from your failure to maintain your domain registration or DNS configuration.

11. Prohibited Uses

You may not use the Service for any unlawful purpose or in any manner that violates these Terms. Without limiting the foregoing, you expressly agree not to:

  • Use the Service in any jurisdiction where your business activities are unlawful or where you lack required licenses or permits
  • Sell, offer for sale, or distribute cannabis products in any jurisdiction where such activities are prohibited by law
  • Sell or deliver products to any person under the legally required minimum age in your jurisdiction
  • Operate without all required cannabis business licenses, permits, and regulatory approvals in every jurisdiction where you conduct business
  • Make false, misleading, or deceptive representations to Shadow Software LLC or to your customers
  • Upload content that infringes any third-party intellectual property rights
  • Attempt to reverse-engineer, decompile, scrape, circumvent security measures, or otherwise access the Service other than through authorized means
  • Resell, sublicense, or transfer your access rights to any third party
  • Use the Service to develop a competing product or service
  • Engage in any fraudulent, abusive, or harmful activity through or in connection with the Service
  • Violate any applicable local, state, federal, or international law or regulation

Shadow Software LLC has no obligation to monitor the Service or your use of it for compliance with these prohibitions. However, Shadow Software LLC reserves the right — but assumes no duty — to investigate any reported or suspected violation and to take any action it deems appropriate, including immediate account suspension or termination without notice and without liability to you.

12. Cannabis-Specific Disclaimer

DabDash is purpose-built for cannabis retailers. The following disclaimers apply specifically to cannabis-related use of the Service and must be read and understood before using the platform.

Federal illegality in the United States. As of the date of these Terms, cannabis remains a Schedule I controlled substance under the federal Controlled Substances Act of the United States. Shadow Software LLC does not represent or warrant that any Vendor's activities are lawful under federal law. By using the Service, you acknowledge this risk and accept sole responsibility for it.

Jurisdictional variation. Cannabis laws vary significantly across cities, counties, states, provinces, and countries. A Vendor's activities may be lawful in one jurisdiction and unlawful in another. Shadow Software LLC makes no representation as to the legality of cannabis retail in any jurisdiction and does not monitor changes in law.

No license verification. Shadow Software LLC does not verify that any Vendor holds a valid cannabis retail license, dispensary permit, delivery authorization, or any other required regulatory approval. The existence of an active DabDash account does not confirm or imply that a Vendor is licensed or operating lawfully.

No compliance monitoring. Shadow Software LLC does not monitor Vendor operations for compliance with cannabis regulations, packaging requirements, product safety standards, advertising restrictions, delivery regulations, or any other regulatory requirement. Shadow Software LLC has no obligation to proactively identify or report non-compliant Vendors to any governmental authority.

Assumption of risk. By using the Service to operate a cannabis business, you expressly acknowledge and accept all legal, regulatory, and financial risks associated with cannabis operations in your jurisdiction, including but not limited to criminal liability, civil penalties, license revocation, asset forfeiture, and regulatory enforcement actions. Shadow Software LLC bears none of these risks.

13. Multi-Jurisdiction Disclaimer

The Service is made available to Vendors operating across multiple jurisdictions worldwide. Laws and regulations governing cannabis retail, data privacy, consumer protection, advertising, age verification, and electronic commerce vary significantly by location and change frequently.

Shadow Software LLC does not track, monitor, or enforce compliance with jurisdiction-specific laws. Shadow Software LLC makes no representation that the Service is appropriate or lawful for use in any particular jurisdiction. The availability of the Service in a given country, region, or locality does not constitute a representation that use of the Service is lawful there.

You are solely responsible for understanding all laws applicable to your business in every jurisdiction in which you operate, including but not limited to your domicile, your place of business, and the jurisdictions in which your customers are located. You must seek independent legal advice in each relevant jurisdiction before operating your business through the Service.

14. Intellectual Property

All intellectual property rights in the Service — including all software, code, APIs, algorithms, database schemas, designs, the cannabis strain database, and related materials — are and shall remain the exclusive property of Shadow Software LLC, protected under applicable copyright, trademark, trade secret, and intellectual property laws.

You retain ownership of content you upload to the Service (product listings, images, descriptions, and store branding). By uploading content, you grant Shadow Software LLC a limited, non-exclusive, royalty-free, worldwide license to host, display, transmit, and reproduce that content as necessary to provide the Service for the duration of your subscription. This license terminates upon account closure, subject to any data retention period described in Section 18.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. SHADOW SOFTWARE LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement
  • Any warranty that the Service will be uninterrupted, error-free, secure, or free of harmful components
  • Any warranty as to the accuracy or completeness of cannabis strain data provided through the platform
  • Any warranty that the Service will meet your specific business requirements or produce specific outcomes
  • Any warranty that your use of the Service is or will be lawful in your jurisdiction
  • Any warranty regarding the suitability of the Service for use in regulated industries

Shadow Software LLC makes no representations regarding the legal status of cannabis in any jurisdiction and provides no legal, compliance, regulatory, or licensing guidance of any kind.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHADOW SOFTWARE LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind, however caused
  • Loss of profits, revenue, business, data, goodwill, or anticipated savings
  • Business interruption or loss of business opportunity
  • Regulatory fines, penalties, sanctions, or enforcement actions arising from your business activities
  • Claims, losses, or liability arising from your violation of any law or regulation
  • Claims, losses, or liability arising from your failure to hold required licenses or authorizations
  • Claims brought against you by your customers, suppliers, employees, or any third party
  • Claims or liability arising from any cannabis-related regulatory action, investigation, or enforcement
  • Any loss arising from unauthorized access to your account or your data
  • Service interruptions, outages, or errors outside our reasonable control

IN NO EVENT SHALL SHADOW SOFTWARE LLC'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL FEES YOU ACTUALLY PAID TO SHADOW SOFTWARE LLC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. In such jurisdictions, Shadow Software LLC's liability will be limited to the maximum extent permitted by law. You acknowledge that this limitation of liability is a fundamental and material element of the bargain between you and Shadow Software LLC, without which Shadow Software LLC would not have entered into these Terms or provided the Service.

17. Indemnification

You agree to indemnify, defend, and hold harmless Shadow Software LLC, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and successors (collectively, "Indemnified Parties") from and against any and all claims, actions, proceedings, demands, liabilities, damages, losses, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

  1. Your use of or access to the Service
  2. Your violation of any provision of these Terms
  3. Your violation of any applicable local, state, federal, or international law or regulation, including but not limited to cannabis regulations, licensing requirements, age verification laws, tax obligations, data protection laws, and advertising restrictions
  4. Your failure to obtain, maintain, or renew any license, permit, or authorization required to operate your business
  5. The sale, distribution, delivery, or handling of any product through your storefront, including any product liability, safety, or quality claims
  6. Any claim by your customers, employees, suppliers, or any third party arising from your business operations
  7. Any governmental investigation, regulatory action, enforcement proceeding, fine, penalty, or sanction directed at your business or arising from your use of the Service
  8. Your infringement or misappropriation of any third-party intellectual property, privacy, or other rights
  9. Any content or data you upload, transmit, or make available through the Service
  10. Any misrepresentation made by you to Shadow Software LLC or to any third party

Shadow Software LLC reserves the right, at your expense, to assume exclusive control of the defense of any matter for which you are obligated to indemnify the Indemnified Parties. You agree to cooperate fully with Shadow Software LLC in asserting any available defenses. You may not settle any claim that imposes any obligation, restriction, or liability on any Indemnified Party without Shadow Software LLC's prior written consent.

18. Termination

Shadow Software LLC may, in its sole discretion and without prior notice or liability to you, suspend or permanently terminate your account and access to the Service for any reason, including but not limited to:

  • Any actual or reasonably suspected violation of these Terms
  • Any actual or reasonably suspected illegal activity
  • Non-payment of applicable fees
  • Any conduct that Shadow Software LLC determines, in its sole discretion, to be harmful to the Service, other users, or third parties
  • Any request from a law enforcement or government authority
  • An extended period of account inactivity

Shadow Software LLC has no obligation to monitor Vendor activity but reserves the right to do so. Termination for cause may occur without advance notice. Shadow Software LLC shall not be liable to you or any third party for any suspension or termination of your account.

You may cancel your subscription at any time from your billing dashboard. Upon termination or cancellation for any reason: (a) your storefront will be taken offline; (b) your access rights to the Service will immediately cease; (c) your data will be retained for 30 days, during which you may request an export; and (d) all accrued payment obligations survive termination. Provisions of these Terms that by their nature should survive termination — including Sections 3, 12, 14, 15, 16, 17, 19, and 20 — shall survive.

19. Governing Law and Dispute Resolution

Governing Law. These Terms, and any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including non-contractual disputes), are governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law provisions.

Binding Arbitration. Except for claims seeking injunctive or equitable relief, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Florida. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You and Shadow Software LLC each waive any right to a jury trial and to participate in any class, collective, or representative action.

Small Claims. Notwithstanding the foregoing, either party may bring an individual action in a small claims court of competent jurisdiction in Florida.

Venue for Equitable Relief. For any dispute for which the arbitration clause is held unenforceable or inapplicable, or for any action seeking emergency injunctive or equitable relief, you irrevocably consent to the exclusive jurisdiction of the state and federal courts located in the State of Florida and waive any objection to venue in those courts.

20. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy, the Data Processing Agreement (where applicable), and any other policies incorporated by reference, constitute the entire agreement between you and Shadow Software LLC with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

No Waiver. Shadow Software LLC's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any breach shall be deemed a waiver of any subsequent breach.

Assignment. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Shadow Software LLC. Shadow Software LLC may freely assign or transfer its rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets, without your consent.

Force Majeure. Shadow Software LLC shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, internet or telecommunications failures, or third-party service provider outages.

No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights. No Vendor's customers, employees, or other third parties have any rights under these Terms.

21. Changes to Terms

Shadow Software LLC reserves the right to modify these Terms at any time. When changes are made, we will notify you by email to the address on your account and by updating the "Last updated" date on this page. For material changes, we will provide at least 14 days' advance notice where practicable. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service before the effective date of the changes.

22. Contact

Questions about these Terms should be directed to Shadow Software LLC via our contact form. For legal notices requiring formal delivery, you must submit notice in writing through the contact form and retain confirmation of submission.